IT Support Engineer (Language AI)

TL;DR

IT Support Engineer (Language AI): Providing first-line IT support and operations for hirify.global team members with an accent on employee hardware/device management, office IT, and connectivity. Focus on ensuring efficient IT services, continuous improvement, and compliance with security needs for a global organization.

Location: Onsite in London, UK, 4-5 days a week

Company

hirify.global is a global communications platform powered by Language AI, on a mission to break down language barriers and become the global leader in Language AI.

What you will do

• Provide first-line IT support, managing tickets, triage, and escalation.
• Manage employee hardware and device provisioning efficiently.
• Ensure office IT infrastructure and AV connections are fit for purpose.
• Handle onboarding and off-boarding technology provisioning and training for London employees.
• Propose creative solutions and stay updated with emerging technologies for continuous improvement.

Requirements

• 5+ years of progressive experience in IT Support or IT Operations roles, preferably within a software or technology-driven company.
• Hands-on experience with Windows, macOS, Linux, and enterprise applications, including MDM tools like JAMF and Intunes.
• Technical acumen to independently resolve most local first-line IT support requests.
• Familiarity with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Demonstrated experience working successfully as part of an international team, including across time zones and cultures.
• Strong understanding and practical experience with IT security best practices.
• Excellent communication and interpersonal skills with a focus on internal customer care.

Culture & Benefits

• Join a diverse and internationally distributed team of over 90 nationalities.
• Benefit from open communication, regular feedback, and a culture of empathy and growth.
• Enjoy a hybrid work schedule and flexible hours (though this role requires 4-5 days onsite).
• Receive Virtual Shares, linking your contribution directly to hirify.global’s growth.
• Participate in regular in-person team events and monthly full-day hacking sessions.
• Benefit from 30 days of annual leave (excluding public holidays) and competitive, location-tailored benefits.