Customer Success Representative, Velocity (Hungarian Market)

TL;DR

Customer Success Representative, Velocity (Hungarian Market): Supporting customers within the Hungarian market, ensuring customer retention, satisfaction, and growth with an accent on onboarding, product adoption, and renewal processes while pro-actively identifying upsell and cross-sell opportunities. Focus on managing customer inquiries and escalations, tracking customer health, and collaborating with internal teams to resolve issues and collect feedback for product improvement.

Location: Hybrid in Bucharest, Romania

Company

hirify.global is the #1 global market leader in data resilience, providing data backup, recovery, portability, security, and intelligence to over 550,000 customers worldwide.

What you will do

• Manage a portfolio of Hungarian customers for successful onboarding, product adoption, and renewal.
• Serve as the main point of contact for customer inquiries, support requests, and escalations.
• Proactively engage with customers to identify upsell and cross-sell opportunities.
• Collaborate with Sales, Renewals, and Support teams to ensure customer retention and resolve issues.
• Track and report on customer health, usage trends, and satisfaction for the Hungarian market.
• Maintain accurate customer records and activity in the CRM system.

Requirements

• Bachelor’s degree or equivalent experience.
• 1-2 years of experience in customer success, account management, or sales (preferably in a SaaS or technology environment).
• Fluent in Hungarian and English (verbal and written).
• Strong communication, interpersonal, problem-solving, and organizational skills.
• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to work in a fast-paced, high-velocity environment.

Nice to have

• Experience working with CRM tools (e.g., Salesforce).
• Familiarity with SaaS, cloud, or IT solutions.
• Understanding of the Hungarian business culture and market trends.

Culture & Benefits

• 21 annual vacation days, additional days based on tenure, plus 4 global hirify.globale Days for self-care.
• Private health, dental, and vision insurance for employees and dependents, with mental health support (up to 12 free therapy sessions).
• Private hospital coverage for planned and emergency care.
• Monthly lifestyle and daily meal benefits (40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform).
• Life, critical illness, and disability insurance.
• One paid volunteer day annually through hirify.global Cares.
• Professional training and education, including courses, workshops, internal meetups, unlimited access to online learning platforms, and mentoring.