Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Responsible for understanding customer objectives and aligning internal stakeholders to ensure successful engagement with product offerings with an accent on maximizing adoption, usage, and identifying areas for platform expansion. Focus on developing customer champions, generating leads for sales, and maintaining high CSAT/NPS scores for enterprise accounts.

Location: Hybrid, based in Denver, Colorado

Salary: $90,000–$105,000 USD base annually plus variable compensation.

Company

hirify.global is an Irish-founded technology company providing an omnichannel employee communications, customer communications, and workplace experience platform trusted by over 6,000 organizations worldwide.

What you will do

• Build strong relationships with key customer stakeholders and facilitate introductions to relevant teams.
• Evaluate organizational inefficiencies and help clients define appropriate business outcomes.
• Master the product platform to address user inquiries and understand its full potential.
• Collaborate with internal sales teams to ensure goal alignment and minimize task overlap.
• Identify use cases not achieving value and develop plans to increase customer ROI.
• Facilitate customer training and conduct meetings to demonstrate positive business outcomes.

Requirements

• 3+ years' experience in customer success, strategic account management, or B2B technology sales environment.
• Direct customer advocacy and engagement experience in post-sales support or equivalent.
• Proficiency with Salesforce and Salesloft.
• Ability to quickly learn and understand the Omni-channel platform.
• Must be able to meet with customers onsite as required.
• Strong understanding of customer expectations and service agreement terms.

Culture & Benefits

• Excellent workplace culture.
• Competitive salary with performance-related bonuses and comprehensive medical insurance.
• Flexible working hours and educational assistance programs.
• In-house soft skills training.
• Opportunity to join a Great Place to Work for seven consecutive years.
• Values-driven environment focusing on high standards, teamwork, adaptability, and continuous learning.