Director, Customer Success

TL;DR

Director, Customer Success: Owns the strategy and performance of the Customer Success organization, driving retention, growth, and customer value with an accent on scaling CS teams, optimizing processes, and fostering executive relationships. Focus on influencing product priorities with data-driven insights and ensuring long-term customer value.

Location: Hybrid role, based in Denver, CO

Salary: $210,000–$235,000 On-Target Earnings (base + bonus)

Company

hirify.global is a leading provider of powerful, no-code productivity solutions that help organizations collect information, automate workflows, and create seamless digital experiences.

What you will do

• Own the overall strategy, performance, and outcomes of the Customer Success organization, driving retention, growth, and customer value.
• Lead, develop, and scale Customer Success Managers, setting clear expectations and career paths.
• Establish and optimize scalable Customer Success processes, operating models, onboarding motions, and digital touch.
• Serve as executive sponsor for strategic and at-risk customers, ensuring strong executive relationships and outcomes.
• Partner with Sales leadership on account strategy, renewals, and expansion alignment.
• Act as the senior voice of the customer, influencing Product and Engineering priorities with data-driven insights.

Requirements

• 5+ years of people management experience, including managing managers or senior Customer Success leaders.
• 8+ years of experience in Customer Success, Account Management, Consulting, or a related SaaS role.
• Proven track record of scaling Customer Success organizations and improving retention, customer health, and expansion outcomes.
• Strong executive presence with the ability to influence senior stakeholders internally and externally.
• Deep experience designing and operationalizing CS processes in a SaaS environment.
• High comfort level with data, metrics, forecasting, and CRM systems (Salesforce or similar).

Nice to have

• Experience leading Customer Success teams supporting mid-market and enterprise SaaS customers.
• Familiarity with digital workflow, automation, or form-based platforms.
• Experience partnering with executive Sales leadership on renewals, expansion strategy, and GTM alignment.

Culture & Benefits

• Work in a fast-paced environment where the team moves fast, thinks deep, and builds what’s next, powered by people and supercharged by AI.
• Be part of a team of curious, driven, and relentless builders where feedback is fuel and clarity wins.
• Committed to equitable hiring and boldly dedicated to diversity in work and teams.
• Strong encouragement for individuals from all backgrounds, especially women, people of color, LGBTQ+ persons, and people with disabilities, to apply.