Customer Success Manager

TL;DR

Customer Success Manager: Building and maintaining strong customer relationships, growing an individual book of business within existing accounts, and identifying cross-sell/up-sell opportunities with an accent on product adoption, contract negotiation, and maximizing profit. Focus on proactive engagement, understanding customer needs, and presenting solutions in a B2B IT environment.

Location: Hybrid in Tampa, FL or Austin, TX (In the office 4 days per week Mon, Tues, Thurs, & Friday). This position is NOT eligible for Visa sponsorship.

Company

hirify.global automates IT endpoint management, providing visibility, security, and control for over 30,000 customers with its platform.

What you will do

• Grow individual book of business within your portfolio of existing accounts.
• Proactively engage and reach out to your accounts on a regular basis.
• Build relationships to identify, qualify, sort, and develop cross-sell and up-sell opportunities.
• Communicate with customers and react quickly and efficiently to client requirements.
• Analyze and understand customer needs to present suitable solutions.
• Nurture and maintain strong relationships with stakeholders to ensure customer satisfaction and find growth opportunities.

Requirements

• Exceptional consultative skills, including clear communication, active listening, and overcoming objections.
• Proven track record in achieving and maintaining sales targets.
• Extensive IT knowledge.
• Experience as an Account Manager, owning a portfolio of accounts and guiding them through the customer journey.
• Polished verbal and written communication skills.
• Must be based in Tampa, FL or Austin, TX.
• Not eligible for Visa sponsorship.

Culture & Benefits

• Collaborative, kind, and curious community.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited PTO.
• Opportunities for growth and advancement.
• Hybrid remote work model.