Manager, Customer Success Enterprise

TL;DR

Manager, Customer Success Enterprise: Leading and inspiring a team of Customer Success Managers serving hirify.global’s largest customers with an accent on driving retention, expansion, and customer satisfaction. Focus on empowering the team to deliver measurable ROI, strengthen long-term partnerships, and influence product strategy through customer feedback.

Location: Remote (US only)

Salary: $113,100–$151,300 USD

Company

hirify.global provides a software platform for residential and commercial service businesses, helping them grow and manage their operations.

What you will do

• Coach and develop a team of 8-10 Enterprise CSMs, focusing on performance elevation and career growth.
• Drive customer retention, identify expansion opportunities, and ensure measurable business outcomes.
• Establish clear expectations, metrics, and operational rigor for the team.
• Innovate processes and improve efficiency, automation, and customer experience.
• Anticipate and manage risks, engaging executives for alignment and partnership.
• Lead strategically, setting priorities aligned with company OKRs and communicating progress.
• Collaborate cross-functionally with Product, Sales, Onboarding, and Support teams.
• Champion the customer voice to influence product strategy and build C-suite relationships.

Requirements

• 3+ years of people management experience in Customer Success or Account Management within a SaaS environment.
• Proven success leading Enterprise or Strategic accounts and managing large, complex customers.
• Strong coaching, people leadership, and business acumen skills.
• High emotional intelligence, excellent listening, empathy, and communication skills.
• Exceptional organization and project management capabilities.
• A proactive, solution-oriented mindset with resilience in navigating ambiguity.
• Deep understanding of SaaS metrics, retention levers, and customer health management.
• Ability to travel up to 20%.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Company-paid medical, dental, and vision (with options for 100% employer-paid and 90% dependent coverage).
• 401k match, FSA and HSA options, and telehealth services.
• Parental leave and support, fertility, surrogacy, and adoption reimbursement.
• Support for individuality, uniqueness, and diversity in the workplace.