Product Sales Manager (Product Launch, Roadmap Planning)

TL;DR

Product Sales Manager (Product Launch, Roadmap Planning): Owning the change management and launch process for Starlink's Enterprise service evolution with an accent on feature request intake, roadmap planning, and integration of new hardware/service products. Focus on ensuring quality customer experience and improving Go-to-market processes.

Location: This position is onsite in Redmond, WA. Due to ITAR requirements, applicants must be a U.S. citizen or national, U.S. lawful, permanent resident (aka green card holder), Refugee, or Asylee, or eligible to obtain required authorizations.

Salary: $105,000.00 - $150,000.00

Company

SpaceX is actively developing technologies to enable human life on Mars, with Starlink bringing unprecedented opportunities to positively impact communities, businesses, and governments worldwide.

What you will do

• Own the change management and launch process for Starlink’s Enterprise service evolution.
• Identify opportunities to simplify and automate existing processes for scalability.
• Manage feature request intake and roadmap planning (6-12 months out) for Starlink’s Enterprise Services.
• Act as the final gatekeeper for quality, ensuring a high customer experience standard.
• Support the integration of new hardware and service products, including pricing and sales enablement.
• Engage with customers and support sales, answering questions on commercial models and product capabilities.

Requirements

• Bachelor’s degree in a STEM or Business discipline or 3+ years of professional working experience.
• 3+ years of professional experience in technical sales or product management.
• 3+ years of previous experience in a customer-facing role.
• Must conform to U.S. Government export regulations (ITAR).

Nice to have

• Experience developing Enterprise/Business User Experiences (dashboards, APIs, payment processing).
• Ability to synthesize customer and internal feature requests into prioritized recommendations.
• Technical experience focused on computer networking or software development.
• Strong business judgment, communication, and negotiation skills.
• Excellent project management, problem-solving, and analysis skills.

Culture & Benefits

• Access to comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan and long-term incentives (stock, stock options, cash awards).
• Short and long-term disability insurance, life insurance, and paid parental leave.
• Accrue 3 weeks of paid vacation and 10 or more paid holidays per year.
• Paid sick time in compliance with Washington State law.
• Company shuttles offered for roundtrip travel from select Seattle locations to the Redmond office.