Associate Customer Success Engineer

TL;DR

Associate Customer Success Engineer: Optimizing customer utilization and ROI for a data security platform with an accent on technical expertise, adoption, and issue resolution. Focus on understanding customer requirements, designing customized use cases, and driving sustained platform adoption.

Location: Remote within the Southwest US region, with 25-50% annual travel required.

Salary: $100,000–$120,000 (base salary only).

Company

hirify.global is a leading data security platform focused on reinventing how businesses secure data in the cloud era.

What you will do

• Serve as the primary technical expert on the hirify.global Platform and a trusted advisor.
• Drive customer adoption through onboarding, training, and customized use cases.
• Proactively ensure customers realize full value and maximize ROI, leading ongoing engagement and expansion.
• Identify and resolve obstacles, advocating for customer feedback to influence product development.
• Troubleshoot technical issues, monitor customer well-being, and develop joint success plans.
• Conduct Quarterly Business Reviews and document best practices.

Requirements

• Associate’s degree or equivalent experience required.
• Strong project management skills.
• Proficiency in SQL and scripting languages (e.g., Python).
• Familiarity with APIs and web services.
• Excellent interpersonal, customer relations, and communication skills.
• Ability to work autonomously in a fast-paced, deadline-oriented startup environment.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Competitive salary and unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.