Customer Success Engineer (Scaled)

TL;DR

Customer Success Engineer (Scaled): Driving product adoption and ensuring customer success through tailored 1:1 engagements and scalable 1:many initiatives with an accent on technical expertise, best practice guidance, and digital enablement programs. Focus on resolving complex customer issues, influencing product enhancements, and optimizing engagement strategies for churn mitigation and growth.

Location: Remote (United States or Canada)

Salary: $100,000–$140,000

Company

hirify.global is a rapidly growing, remote-first company building a data engine for IT and Security, trusted by many of the biggest names in demanding industries.

What you will do

• Drive customer adoption and enablement through 1:1 plans and technical guidance.
• Contribute to scalable 1:many initiatives like webinars and educational content.
• Engage strategically with customers and serve as a feedback loop for product enhancements.
• Utilize data analysis to optimize engagement strategies and mitigate churn risks.
• Identify opportunities for process improvement and automation in the customer experience.

Requirements

• Strong understanding of data observability and security (SIEM, APM, logging, metrics).
• Comfortable with enterprise software, distributed systems, and cloud environments.
• Passion for helping customers succeed with excellent communication and presentation skills.
• Exceptional problem-solving, analytical, and strategic thinking capabilities.
• Experience creating and delivering compelling technical content.
• Proven cross-functional collaboration skills and project management abilities.
• Willingness to travel up to 15%-20%.
• Must live in the United States or Canada.

Nice to have

• Experience in a similar scaled customer success or technical account management role.
• Experience with various cloud providers (AWS, Azure, GCP).
• Experience with Data Engineering/Analytics platforms (Splunk, Elastic, Datadog, Snowflake).

Culture & Benefits

• Remote-first company empowering employees.
• Collaborative, curious, and motivated team environment.
• Competitive salary with comprehensive benefits package (health, dental, vision, disability, life insurance).
• Paid holidays and time off, fertility treatment benefit, 401(k), equity, and discretionary company-wide bonus.
• Culture valuing diversity and inclusion.