Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Taking end-to-end ownership of escalated technical issues and providing expert troubleshooting for hirify.global's AI-powered recruiting platform with an accent on diagnosing root causes, improving internal tools, and collaborating with engineering. Focus on translating ambiguous customer issues into clear problem statements and ensuring fast, scalable solutions for complex technical challenges.

Location: Remote with PST hours required for US customers. Not required to be based in the San Francisco office.

Company

hirify.global is an AI company focused on recruiting, building AI agents to help companies hire with speed and precision, founded by ex-Uber and Palantir leaders, and backed by Google Ventures.

What you will do

• Take end-to-end ownership of escalated technical issues, ensuring quick resolution.
• Diagnose issues using internal logs and tooling, identifying root causes.
• Design and maintain internal tools and workflows for faster self-service investigations.
• Create and improve internal documentation for human and AI-powered tools.
• Partner with Account Managers on key enterprise accounts for technical troubleshooting.
• Collaborate with Engineering to provide clear, context-rich bug reports.

Requirements

• 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.
• Comfort digging into logs, systems, and documentation to identify root causes.
• Experience translating ambiguous customer issues into clear, structured problem statements.
• Demonstrated ability to collaborate closely with Customer Success, Sales, and Engineering.
• SQL experience and basic coding proficiency.
• Ability to work to PST hours for US customers.

Culture & Benefits

• Environment fostering cohesion, collaboration, and performance with great co-workers.
• Supreme rate-of-learning in a company re-orienting work with AI.
• High compensation through cash and equity.
• Comprehensive benefits.