Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Ensuring adoption, solving complex technical challenges, and highlighting opportunities for expansion of hirify.global's voice AI solutions in customer environments. Focus on technical expertise, commercial impact, and shaping hirify.global's roadmap through customer insights.

Location: Based in an APAC time zone with strong overlap to customer business hours.

Salary: $150K - $195K

Company

hirify.global is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.

What you will do

• Act as a technical expert and strategic advisor to enterprise customers, aligning business goals with technical solutions.
• Build, nurture, and sustain customer relationships across all personas interacting with hirify.global.
• Ensure products are integrated, enabled, and adopted effectively, applying best practices and creative solutions.
• Surface customer issues, understand their complexity and business impact, and translate them into actionable requirements.
• Proactively identify & scope opportunities for expansion, partnering with Sales.
• Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

Requirements

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) at innovative, API-driven technology companies.
• A proven track record in roles that blend customer engagement with technical expertise.
• Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
• Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions.
• Exceptional interpersonal, communication, and collaboration skills, with proven ability to influence internal and external stakeholders.
• Based in an APAC time zone with strong overlap to customer business hours.

Nice to have

• A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities.
• Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
• Familiarity with automation tools, advanced analytics, and/or basic scripting.

Culture & Benefits

• Unlimited PTO and generous paid parental leave.
• Flexible schedule.
• Medical, dental, and vision benefits.
• Learning / Education stipend.
• 401(k) plan with company match.