обновлено 4 дня назад
Customer Success Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Engineer (AI): Driving enterprise adoption of Deepgram's speech and voice AI APIs across the APAC customer lifecycle with an accent on technical enablement, architecture guidance, and commercial expansion. Focus on conducting demos and workshops, solving complex integration challenges, developing customer success plans, and translating customer insights into product and go-to-market improvements.
Location: Remote, based in Singapore; regular on-site customer visits and frequent travel may be required
Company
Deepgram provides real-time speech-to-text, text-to-speech, and voice agent APIs and software for production-scale voice AI applications.
What you will do
- Act as a technical expert and strategic advisor for enterprise customers across developers, engineers, executives, and other stakeholders.
- Own customer lifecycles from onboarding and enablement through adoption, performance analysis, expansion, and advocacy.
- Run product demos, proof-of-concepts, architecture discussions, technical workshops, and troubleshooting sessions.
- Drive product integration and adoption using best practices, reference architectures, and creative technical solutions.
- Identify cross-sell, upsell, and multi-product opportunities in partnership with Sales.
- Represent customer needs internally, influencing product roadmap, go-to-market strategy, and customer-support tools.
Requirements
- 7–10+ years of experience in Technical Account Management, Sales Engineering, or enterprise Customer Success with a strong technical focus.
- Experience at innovative, API-driven, developer-first, developer-tools, AI, or emerging technology companies.
- Strong understanding of APIs, developer workflows, integrations, and technical problem-solving.
- Proven experience with enterprise demos, POCs, technical workshops, solution design, and executive stakeholder engagement.
- Demonstrated success identifying expansion, cross-sell, and upsell opportunities in complex enterprise accounts.
- Strong communication, collaboration, ownership, adaptability, and self-direction in a remote work environment.
Nice to have
- Background in solutions engineering or technical account management alongside Customer Success responsibilities.
- Experience with AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- Familiarity with automation tools, advanced analytics, or basic scripting.
Culture & Benefits
- AI-first operating environment with active use and experimentation with advanced AI tools.
- Fast-paced, high-growth environment focused on collaboration, customer outcomes, and continuous learning.
- Health coverage localized to the market, paid time off, and paid parental leave.
- Learning and development support plus stipends for work-related needs.
- Equal opportunity workplace with accommodations available for applicants who need them.
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