Customer Success Manager, Trading

TL;DR

Customer Success Manager (Trading): Connecting strategic clients to hirify.global’s software and desktop solutions with an accent on discovering and implementing workflow solutions. Focus on client education, data analysis, and building relationships with business decision makers to ensure successful adoption and expansion of Trading solutions.

Location: USA-New York-28 Liberty Street USA-Chicago-311 S Wacker Drive

Salary: $97,500 - $162,500

Company

hirify.global is a leading global financial markets infrastructure and data provider.

What you will do

• Act as subject matter expert for hirify.global Trading solutions, including flagship desktop Workspace, and content across Commodities.
• Own the customer engagement for your portfolio: contact users, build relationships, provide thought leadership, and ultimately drive adoption of our solutions.
• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
• Monitor and assess customer health leveraging internal dashboards and your understanding of your customer business goals.
• Work with other teams such as Account Managers, Implementation Specialists, Product, Customer Support and Sales Strategy, to ensure we're addressing your customers’ needs, acting as their voice at hirify.global.
• Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.

Requirements

• +3 years of experience in the financial services industry, preferably in relationship management, sales, or other customer facing role.
• Understanding of Sales & Trading, structure of a Trading desk, venues and technologies used.
• Knowledge of Commodities & Energy Industry
• Knowledge of Equity Markets & Analysis
• Genuine curiosity about emerging technologies and APIs, Python knowledge a strong plus.
• Ability to use data to make decisions, analyze trends, simplify complex problems and express themselves thoughtfully communicating both business and technical concepts.

Culture & Benefits

• Be part of a team that values innovation, quality, and continuous improvement.
• Be part of a collaborative and creative culture where we encourage new ideas.
• hirify.global offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.