Client Support Services Analyst

TL;DR

Client Support Services Analyst: Managing the full order lifecycle for clients, ensuring accuracy and SLA compliance, and coordinating with internal and external teams. Focus on proactive client communication, problem-solving, and optimizing operational efficiency within a fast-paced environment.

Location: This is a hybrid position in Carteret, New Jersey, requiring at least 3 days a week in the office. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Salary: $57,000–$110,400

Company

hirify.global is a leading global technology company specializing in capital markets solutions and financial services.

What you will do

• Manage the full order lifecycle with accuracy and ensure SLA compliance.
• Coordinate with data centers to resolve blockers and maintain progress.
• Collaborate across internal teams for smooth execution and inventory alignment.
• Provide proactive updates and timely responses to client inquiries.
• Serve as the primary contact for all order-related activities and ensure transparency.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2–3 years in customer operations, order management, or similar roles, with proven track record of managing SLAs and vendor relationships.
• Skilled in using CRM systems and order management platforms.
• Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving.
• Excellent written and verbal communication skills, experienced in cross-functional collaboration.
• Must be authorized to work in the U.S. without requiring employment-based visa sponsorship.

Nice to have

• Experience in financial services or technology, with familiarity in data center and network operations.
• Prior exposure to hirify.global products or services.
• Knowledge of ITIL or similar service management frameworks.
• Proven ability to align technical understanding with business needs.

Culture & Benefits

• Competitive base pay with a generous annual bonus/commission and equity.
• 401(k) program with 6% employer match and Employee Stock Purchase Program with 15% discount.
• Comprehensive medical, dental, and vision coverage, and a Health Spending Account with employer contribution.
• Hybrid home/office schedule for most positions, paid parental leave, and fertility benefits.
• Education Assistance Program and robust job skills training and professional development opportunities.
• Paid flex days to support mental wellbeing and generous paid time off.