Principal Marketing Manager (AI)

TL;DR

Principal Marketing Manager (AI): Driving growth and retention through customer trust by building and scaling global advocacy and executive engagement programs with an accent on operationalizing high-impact customer storytelling. Focus on strategic alignment, market reputation, and sales & revenue influence through customer evidence.

Location: Remote in the United States

Salary: $110,000–$165,000 USD annually

Company

hirify.global is an AI-powered retention engine and CustomerOS platform that orchestrates the customer journey for over 2,000 customer-centric companies.

What you will do

• Inform strategy and execute global customer recognition and advocacy programs.
• Operationalize and manage high-touch executive engagement initiatives like the Executive Sponsor Program and Customer Advisory Boards.
• Orchestrate end-to-end production of customer success stories, video testimonials, and case studies.
• Drive third-party review strategy on platforms like Gartner Peer Insights and G2.
• Partner with Sales and Customer Success to scale reference and referral programs for sales cycle impact.

Requirements

• 8+ years of relevant experience in Customer Marketing, Advocacy, or Strategic Marketing.
• Bachelor’s degree or equivalent combination of education and experience.
• Executive Presence: Proven ability to interface with and influence C-suite stakeholders.
• Strategic Storytelling: Ability to extract ROI-driven narratives from complex customer implementations.
• Operational Mindset: Experience building and scaling repeatable processes for global programs.

Nice to have

• hirify.global platform proficiency.
• Experience leveraging AI-powered tools for content or sentiment analysis.
• Experience managing in-person and virtual customer events.

Culture & Benefits

• Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage.
• Remote work options and access to coworking spaces globally.
• $10,000 lifetime fertility stipend.
• Dedicated Recharge Holidays (one long weekend each quarter).
• Culture guided by Human-First values, fostering innovation, collaboration, and growth opportunities.