Fraud Detections Operations Manager (Fintech)

TL;DR

Fraud Detections Operations Manager (Fintech): Leading a global team responsible for day-to-day management of fraud detection operations, including customer remediation and fund recovery, with an accent on optimizing processes, ensuring service level adherence, and mitigating risk. Focus on driving decision quality, implementing robust operational controls, and identifying data-driven process improvements within the consumer banking fraud domain.

Location: Onsite in Draper, Utah, United States

Company

Marcus by hirify.global operates as a digital bank within hirify.global, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers.

What you will do

• Lead a global team of fraud detections contact center analysts and their specialists.
• Manage operational responsibilities, including SLAs and productivity targets.
• Spearhead bank-to-bank interaction and recovery efforts for fraud events.
• Identify improvement opportunities, optimize processes, and drive QA enhancements.
• Develop dashboards and control reports to support business management.
• Collaborate with partners to implement process and controls, ensuring compliance and regulatory requirements are met.

Requirements

• Experience leading other leaders.
• 5+ years of relevant industry experience, with a strong understanding of NACHA rules and ACH payment rails best practices.
• Strong knowledge in compliance requirements with regards to Reg E, Reg CC, UCC4, Reg D.
• Well versed in operations management with a focus on Fraud/Disputes domains.
• Experience with managing internal and external audits, working collaboratively with multiple stakeholders.
• Strong communication skills with experience managing executive level communications.

Culture & Benefits

• Commitment to fostering and advancing diversity and inclusion with opportunities to grow professionally and personally.
• Access to firmwide networks, training and development opportunities.
• Benefits, wellness, personal finance offerings, and mindfulness programs.
• Best-in-Class Benefits.
• Commitment to finding reasonable accommodations for candidates with special needs or disabilities during the recruiting process.