Client Engagement Manager (Fintech)

TL;DR

Client Engagement Manager (Fintech): Leading the end-to-end delivery of complex digital banking and branch transformation initiatives with an accent on stakeholder management and program oversight. Focus on orchestrating cross-functional teams to implement core banking integrations and digital self-service launches.

Location: Virtual (US - Georgia)

Company

hirify.global is a technology company transforming how financial institutions deliver Intelligent Banking experiences through an API-first architecture and cloud-based innovation.

What you will do

• Serve as the primary point of contact for banking clients, building trusted relationships with senior executives.
• Own program-level delivery oversight, defining scopes, managing implementation plans, and coordinating internal and client-side resources.
• Lead cross-functional teams across Product, Engineering, and Operations to ensure seamless delivery from onboarding through expansion.
• Oversee key technical implementations, including core banking integrations, teller system upgrades, and digital self-service launches.
• Monitor delivery metrics such as CSAT, NPS, and on-time/on-budget performance, facilitating executive-level reviews.
• Collaborate with the Digital Strategy Manager to identify cross-sell and upsell opportunities for account growth.

Requirements

• 3-6+ years of experience in client leadership, program management, or implementation delivery in SaaS, fintech, or financial services.
• Must be based in the US.
• Proven track record of leading large-scale technical implementation projects and stakeholder management.
• Strong understanding of core banking platforms, SSO/API integrations, and digital onboarding.
• Proficiency in project delivery methodologies (Agile, Waterfall) and tools like Jira, Salesforce, or MS Project.
• Bachelor's degree in Business, Finance, or a related field.

Nice to have

• Master's degree in a relevant field.
• Experience coordinating teams in a fast-paced startup or private equity environment.

Culture & Benefits

• Work in a forward-thinking environment focused on human-centered design and intelligence-driven banking.
• Opportunity to drive digital transformation for a portfolio of top 200+ financial institutions.
• Collaborative culture working closely with strategy, project management, and support advisors.
• Virtual/Remote work arrangement.