Specialist, CDE & INTX (Fintech)

TL;DR

Specialist, CDE & INTX (Fintech): Providing functional and technical support for electronic trading and clearing systems, addressing customer inquiries, and supporting internal investigations related to exchange operations. Focus on coordinating with product and development teams for new product launches and platform updates, alongside improving operational processes aligned with business objectives.

Location: In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually.

Salary: $123,600—$123,600 SGD

Company

hirify.global's mission is to increase economic freedom in the world by building the emerging onchain platform and the future global financial system.

What you will do

• Provide functional and technical support for all electronic trading, clearing systems, and applications.
• Field customer inquiries relating to exchange functionality, market events, business technology, product schedules, and connectivity.
• Supply front line support for internal and external investigations related to the operations of the exchange.
• Coordinate with product and development teams to launch new products and implement updates to our platform.
• Assist with onboarding and ongoing support of clients and vendors.
• Strategize areas of improvement that align with business objectives and growth.

Requirements

• BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience.
• 1+ years of experience working with financial markets and/or in a technical operations role.
• Exchange operations and product knowledge of listed futures and/or options with experience in error trade analysis and resolution.
• Remain informed with current market events and industry trends.
• Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences.
• Ability to learn, document, and improve operational processes as we build out our platform.

Nice to have

• Understanding of network protocols.
• Understanding of FIX protocol.
• Knowledge of databases and SQL.
• Customer support experience in a high stress, fast-paced environment.
• Proficiency with CRM tools such as Salesforce and JIRA.

Culture & Benefits

• Group Medical Insurance and Dental insurance covered at 100% for employees and dependants.
• Employee Stock Purchase Plan (ESPP).
• Wellness Stipend and Mobile/Internet Reimbursement.
• Learning & Development Allowance.
• Generous Time Off/Leave Policy.