Technical Business Analyst

TL;DR

Technical Business Analyst (Salesforce, Oracle): Assessing business needs and providing technical direction for overall system requirements, defining functional requirements, and technological solutions within the Enterprise Application Team. Focus on translating complex business needs into clear technical requirements for engineering teams, refining user stories, and managing the project intake process to support solution design and delivery for enterprise systems.

Location: Remote (US), with offices in Austin, TX, Eau Claire, WI, and Minneapolis, MN.

Salary: $59,800 – $127,400 USD (annual)

Company

hirify.global extends the Apple experience to the workplace, providing solutions for Mac, iPad, iPhone, and Apple TV deployment, management, and security to over 70,000 global customers.

What you will do

• Maintain working knowledge of core hirify.global business and assigned Enterprise systems, including Salesforce, Oracle, and ServiceNow.
• Work directly with business stakeholders and technical teams to leverage understanding of existing systems and processes.
• Translate business needs into technical requirements for implementation by engineering teams.
• Develop and own the refining and prioritizing of user stories in the product backlog.
• Act as an initial technical point of contact to assess and triage customer-reported issues.
• Lead the intake process by reviewing, translating requirements, and analyzing impact on overall systems and processes.

Requirements

• Minimum of 3 years of experience in a business analyst or software development role.
• Experience gathering inputs and synthesizing into business outcomes.
• Ability to develop effective relationships at all levels of the organization.
• Proficient working with cross-functional teams and driving change.
• Ability to manage multiple priorities and consistently complete time-sensitive tasks.

Nice to have

• BA/BS in Business Administration or a related field.
• Working knowledge of Jira or similar project management software.
• Working knowledge of the Salesforce.com, Oracle, and ServiceNow platforms.
• Working knowledge of middleware integrations.

Culture & Benefits

• Open, flexible culture based on respect and trust, with a strong emphasis on work-life balance.
• Opportunity to make a meaningful impact for over 70,000 global customers with Apple device management solutions.
• Volunteer time off to support and give back to communities.
• Commitment to an inclusive and supportive work environment, valuing diverse perspectives.
• High employee retention rate of 90%.