Customer Success Manager, Senior

TL;DR

Customer Success Manager, Senior: Responsible for the growth and success of Enterprise customers by helping them get the most value out of hirify.global solutions with an accent on solution adoption and value realization. Focus on interfacing with senior leaders and providing guidance to executive, program, and technical teams.

Location: Remote, USA

Salary: $80,000 – $120,000

Company

hirify.global brings the physical and digital worlds together with software.

What you will do

• Advance hirify.global’s relationship with Direct Strategic/Enterprise and Commercial customers.
• Work with high visibility accounts in the Federal Aerospace and Defense industry.
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
• Act as the voice of the customer within hirify.global, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
• Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
• Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Requirements

• 5 - 7+ years of Customer Success, Project Management, Program Management or relevant industry experience.
• Bachelor's Degree or equivalent experience.
• Ability to travel ~25% of time.
• Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented.
• Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels.
• Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements.

Nice to have

• Experience working with clients in the Federal Aerospace and Defense vertical is a plus.
• Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment.

Culture & Benefits

• hirify.global believes in the power of diverse ideas and perspectives, valuing all identities, cultures, and perspectives.
• Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.
• Every hirify.global employee has the opportunity to become a hirify.global shareholder through our employee share purchase program which allows employees to purchase discounted hirify.global stock and, for eligible roles, an equity grant.