Digital Customer Success Manager

TL;DR

Digital Customer Success Manager: Managing and scaling digital customer success programs to drive adoption, engagement, and expansion with an accent on data-driven automation and AI integration. Focus on designing scalable 1:many engagement strategies, optimizing workflows, and collaborating cross-functionally to enhance customer journeys and business outcomes.

Location: Remote within the continental United States only

Salary: $100,000 - $115,000 OTE

Company

hirify.global is a leading AI marketing platform recognized as one of the Top 15 Most Innovative AI Companies of 2024, trusted by nearly 20% of the Fortune 500, and operating as a remote-first organization.

What you will do

• Build scalable digital programs to drive product adoption and customer engagement.
• Use data and behavioral insights to proactively engage customers and identify expansion opportunities.
• Experiment with and optimize digital engagement strategies using an MVP mindset.
• Leverage data, automation, and AI to prioritize cohorts and refine campaigns.
• Collaborate with cross-functional teams to develop frameworks and improve customer success outcomes.

Requirements

• Must be located in the continental United States.
• 2+ years experience in B2B SaaS customer success, growth, or lifecycle marketing.
• Experience designing digital programs that drive measurable results.
• Strong data and automation skills with ability to translate insights into action.
• Excellent written, verbal, and presentation skills.
• Ownership mindset and adaptability to evolving tools and customer needs.

Culture & Benefits

• Comprehensive health, dental, and vision coverage starting day one.
• 401(k) with company matching and equity participation.
• Flexible PTO and wellness budgets to support work-life balance.
• Generous home office setup and learning & development stipend.
• 16 weeks paid parental leave.