Payroll Support Agent

TL;DR

Payroll Support Agent: Guiding customers on payroll processing using cutting-edge software with an accent on problem identification, research, and effective software usage. Focus on supporting small and local businesses with payroll issues and ensuring bug-free software releases.

Location: Hybrid in Duleek, Ireland. Supports customers across Ireland and the UK.

Company

hirify.global creates cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals passionate about making a difference.

What you will do

• Act as the first point of contact for customer support over the phone and via email.
• Provide help and answers to customers' payroll issues through identification and research.
• Guide customers through our software for effective use.
• Test our software to ensure bug-free releases.
• Keep abreast of trends and changes in payroll and employment legislative areas.
• Support, guide, and assist other team members in resolving customer queries.

Requirements

• 2 years customer support experience.
• Irish or UK payroll experience/knowledge is necessary.
• Strong communication skills, particularly phone and listening skills.
• Customer-oriented, eager to go the extra mile to assist customers.
• Excellent phone manner with the ability to engage and build rapport.
• Ability to work under pressure and in a changing environment.
• Strong IT proficiency.

Nice to have

• Knowledge of Accounts or Employment legislation.
• Knowledge of AI tools or technology to enhance customer support efficiency.

Culture & Benefits

• Supportive and collaborative team that values your voice and contributions.
• Empowering people to grow professionally while maintaining balance in their lives.
• Dynamic, inclusive environment that supports personal and career aspirations.
• Commitment to supporting employees at every step of their journey.
• Safe, inclusive, and supportive workplace where equal opportunities are championed for all.

Hiring process

• Applied
• Hiring Manager Review
• Screening call with recruitment team
• Psychometric testing
• First Stage interview
• Second round Interview
• Conditional Offer
• Reference Checks
• Right to work checks
• Hired