IT Support Specialist

TL;DR

IT Support Specialist: Providing Tier 1 in-person and remote technical support for users, with an accent on troubleshooting hardware/software problems across Apple, Windows, and ChromeOS, and managing system access and deployments. Focus on maintaining a robust IT infrastructure, ensuring smooth user operations, and leveraging emerging AI tools to enhance productivity.

Location: This role requires working from the office in Dublin, Ireland Monday through Friday.

Salary: €48,000–€51,500

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams worldwide achieve their most important goals faster.

What you will do

• Provide in-person support in the IT Lounge and respond to user requests via chat and ticketing systems.
• Troubleshoot hardware and software problems for Apple, Windows, and ChromeOS products, including desktop and laptop hardware.
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, or Workspace ONE.
• Participate in the IT on-boarding experience and IT welcome sessions.
• Manage system access for hirify.global’s users and deploy software to end-users.
• Manage hardware and software inventory.

Requirements

• Experience in IT support roles, including hardware troubleshooting on common business systems (Apple, Windows, Chromebooks).
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, and VPN.
• Experience with being part of a distributed team and using/managing ticket-based enterprise workflow management systems (hirify.global, Zendesk).
• A positive, service-oriented attitude and solid problem-solving skills.
• Ability to lift heavy equipment (50+ pounds) as needed.
• Must be based in Dublin, Ireland.

Nice to have

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them.

Culture & Benefits

• Comprehensive compensation package with a yearly pay equity audit to ensure fair pay.
• Equitable and competitive benefits packages, including mental health, wellness & fitness benefits.
• Career coaching & support and inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.
• Exceptional office-centric culture while adopting best elements of hybrid models.