Renewals Manager (Customer Success)

TL;DR

Renewals Manager (Customer Success): Managing customer retention for hirify.global's scaled segment by overseeing the entire renewal lifecycle with an accent on commercial acumen and customer insight. Focus on mitigating risks, forecasting renewals, and executing a scalable renewal process in partnership with Customer Success, Sales, and Legal.

Location: Hybrid in London or Paris

Company

hirify.global is an AI-powered business planning and performance management platform built for agility and scale.

What you will do

• Manage the full renewal process across a high-volume portfolio, including forecasting and contract execution.
• Analyze customer health and product adoption to proactively identify churn risks and create mitigation plans.
• Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies.
• Prepare renewal proposals, negotiate pricing and contract terms, and follow internal approval workflows.
• Maintain accurate renewal data in CRM and reporting systems.
• Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes.

Requirements

• 3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.
• Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.
• Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators.
• Proven ability to manage a large volume of accounts with competing priorities and tight deadlines.
• Excellent written and verbal communication skills.
• Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting.

Nice to have

• Experience in high-growth SaaS, especially with scaled or pooled Customer Success models.
• Familiarity with planning, FP&A, or data/analytics products.
• Experience collaborating with Legal teams on contract redlines and exceptions.

Culture & Benefits

• Competitive package
• Bike2work scheme
• Trust and flexible working hours
• Company offsite every year, brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London.
• High-end equipment.