IT Specialist

TL;DR

IT Specialist (Gamedev): Providing first and second-line technical support for employees regarding hardware, software, and network issues, as well as managing user accounts and administering business applications. Focus on troubleshooting Windows and macOS systems, maintaining hardware inventory, and ensuring smooth IT operations within a game development studio.

Location: On-site in Warsaw, Poland

Company

hirify.global is one of the leading independent AAA game development studios with international teams working on titles like Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders.

What you will do

• Provide first and second-line technical support for employees regarding hardware (workstations, laptops, Game Consoles), software, and network issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Administer and support users in key business applications, including Google Workspace, Autodesk, and Adobe Creative Suite.
• Troubleshoot and resolve issues on both Windows and macOS operating systems.
• Handle the preparation and configuration of employee hardware, assisting with procurement and decommissioning processes.
• Maintain an accurate inventory of hardware assets and software licenses.
• Provide technical assistance for video conferencing tools and resolve technical problems remotely.
• Create and maintain technical documentation, guides, and records of issue resolutions.
• Advise employees on security best practices and company IT policies.

Requirements

• Minimum 2 years of experience in an IT support, helpdesk, or desktop support role.
• Strong practical knowledge of Windows 11.
• Hands-on experience with Active Directory for user and group management.
• Experience administering Google Workspace or Microsoft 365.
• Solid hardware troubleshooting skills (Workstations, laptops, and other peripherals).
• Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• English: B2 required

Nice to have

• Experience supporting creative software like Autodesk (e.g., Maya, 3ds Max), Adobe Creative Suite.
• Familiarity with version control systems like Perforce, Git.
• Experience with Mobile Device Management solutions or Unified Endpoint Management solutions.
• Basic scripting knowledge (e.g., PowerShell, Bash) for automation.

Culture & Benefits

• Private medical healthcare including dental treatment for members and their families (Signal Iduna).
• MultiSport card for you and your family members or friends.
• Free library with a wide range of games and books.
• In-company Polish and English language classes.
• Fresh fruit, snacks, and beverages for everyone in the office.
• Flexible working hours.
• Free virtual health and mental wellbeing sessions.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.