Technical Support Engineer (Linux/SQL)

TL;DR

Technical Support Engineer (Linux/SQL): Providing technical support for enterprise translation management applications and ensuring smooth operations for clients with an accent on analyzing and solving complex technical issues. Focus on collaborating with development teams to troubleshoot bugs and implementing custom server configurations.

Location: Must be based in Poland (Poznan or Krakow). Remote work is possible within Poland.

Company

hirify.global is a product company dedicated to delivering cutting-edge solutions in translation management, providing an industry-leading platform to automate and manage all aspects of the localization process.

What you will do

• Manage support tickets and provide timely, effective solutions to technical issues.
• Analyze and solve problems with applications, escalating complex issues to the development team.
• Communicate directly with clients, offering outstanding service and clear technical guidance.
• Collaborate with developers to identify, troubleshoot, and fix bugs.
• Create and implement custom configurations on servers to meet specific client needs.

Requirements

• Must be based in Poland.
• Strong analytical and time management skills.
• Good knowledge of Linux operating systems.
• Strong SQL skills with experience in PostgreSQL, MS SQL, or Oracle.
• Client management skills and ability to communicate technical information professionally.
• English: Fluent (C1) is required (both written and spoken).

Nice to have

• Basic understanding of API concepts (REST/SOAP) and experience with tools like Postman.
• Technical IT courses or certifications in databases.

Culture & Benefits

• Full remote work possibility within Poland, providing maximum flexibility.
• English language lessons tailored to your proficiency level.
• Annual budget for additional training, certifications, and professional courses.
• Access to international opportunities, career advancement programs, and top-tier training resources.
• Work alongside industry experts in a supportive, tech-driven environment.
• Dedicated to building an inclusive workplace where everyone feels valued.

Hiring process

• Talent Acquisition team will review your application.
• Successful candidates will be guided through the next steps.
• Accommodations are available for accessibility needs during the process.