Support Operations Partner (AI)

TL;DR

Support Operations Partner (AI): Improving the efficiency and scalability of the Support and GTM function through tooling, automation, and AI. Focus on implementing automated workflows, optimizing processes, and developing self-service strategies.

Location: Remote, UK

Company

hirify.global is the architect of the human data infrastructure that's reshaping the landscape of AI development.

What you will do

• Manage day-to-day operations and optimisation of Support and GTM tooling.
• Contribute to the evaluation and rollout of new tools and platforms.
• Design, build, and maintain automations that reduce manual effort and drive operational efficiency.
• Identify and implement solutions that enable customer self-service and reduce support ticket volume.
• Deploy and refine AI-driven support tools, ensuring accuracy and effectiveness.
• Conduct regular analysis to identify trends, improvement opportunities, and operational insights.

Requirements

• Strong working knowledge of Intercom and Hubspot is essential.
• Demonstrated experience in support operations, technical support, or similar roles with responsibility for building and maintaining operational systems.
• Experience with knowledge base platforms and automation tools such as Zapier or Retool.
• Exposure to AI-driven support solutions (chatbots, automated responses, intelligent ticket routing).
• Strong understanding of workflow automation design and process optimisation.
• Analytical mindset with the ability to interpret support metrics, identify trends, and develop actionable improvements.

Culture & Benefits

• Competitive salary and benefits.
• Remote working within our impactful, mission-driven culture.
• Unique platform that connects researchers and companies with a global pool of participants.
• Opportunities for groundbreaking research.