Senior Product Manager (Contact Center Servicing Foundation)

TL;DR

Senior Product Manager (Contact Center Servicing Foundation): Orchestrating the development of travel products, integrating AI/ML advancements, and leading cross-functional efforts to realize a data-informed, customer-centric product strategy. Focus on strategic roadmaps, influential stakeholder relationships, and elevating the travel experience through meticulous execution and visionary leadership.

Location: Must be based in the United States - Washington - Seattle

Salary: $173,000.00 to $242,500.00

Company

hirify.global brands power global travel for everyone, everywhere.

What you will do

• Lead cross-functional initiatives across multiple stakeholder and engineering teams to deliver foundational contact center improvements.
• Prioritize and deliver AI servicing capabilities, balancing infrastructure investments with traveler and partner experience enhancements.
• Drive operational insights strategy, enabling leaders to monitor performance and take action with real-time intelligence.
• Maximize value from our technology partnerships by optimizing integrations and unlocking new capabilities.
• Partner with globally distributed teams to modernize and scale contact center technology.
• Collaborate with operations teams to translate frontline needs into product requirements and analyze servicing metrics to identify opportunities for improvement.

Requirements

• Bachelor's degree in Business, Engineering, Computer Science, or related field; or equivalent experience.
• 5+ years of Product Management experience delivering complex, cross-functional initiatives.
• Experience with contact center platforms or customer experience products.
• Proven ability to lead and influence across multiple stakeholder groups without direct authority.
• Strong analytical skills with ability to derive actionable insights from data.
• Experience collaborating with globally distributed teams across time zones.

Nice to have

• Experience with Amazon Connect and/or Salesforce platforms for contact center operations.
• Familiarity with AI/ML applications in contact centers (conversational AI, agent assist, intelligent routing).
• Understanding of contact center operations including workforce management and quality assurance.
• Experience with data visualization and business intelligence tools.
• Background in travel, hospitality, or high-volume consumer servicing environments.

Culture & Benefits

• Full benefits package, including travel perks, time-off, parental leave, and a flexible work model.
• Wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
• Inclusive work environment with a diverse workforce.