Customer Program Manager

TL;DR

Customer Program Manager: Drives the successful rollout and adoption of the platform across enterprise clients, orchestrating cross-functional collaboration and optimizing onboarding processes. Focus on enhancing the customer journey, mitigating project risk, and elevating enterprise satisfaction and retention.

Location: Hybrid, 3 days in our Toronto office and 2 days from home.

Salary: $85,000 CAD - $105,000 CAD plus bonuses

Company

hirify.global's API-first platform revolutionizes commerce by providing a connected suite of on and off-premise solutions for the food and retail industries.

What you will do

• Lead and manage multiple complex projects and programs simultaneously, ensuring timely and successful delivery.
• Utilize project management methodologies and tools to plan, execute, and monitor projects.
• Work closely with sales, product, engineering, and customer success teams to align project goals and ensure seamless execution.
• Manage relationships with key client contacts, strategic partners, and vendors to ensure alignment and satisfaction.
• Serve as the primary point of contact for enterprise clients, addressing their needs and concerns promptly.
• Communicate effectively with internal and external stakeholders at all levels, ensuring transparency and alignment.

Requirements

• Minimum 2 years of experience in project management, with 5-8 years of experience in total within the enterprise software or technology sector.
• Fluency in English is required, with strong written and verbal communication skills being essential.
• Understanding of cloud-based technologies and SaaS products.
• Working knowledge of APIs and software development lifecycles.
• Familiarity with project management tools (e.g., Jira, Asana, …).
• Ability to work effectively in a geographically dispersed team environment.

Nice to have

• Spanish language skills would be considered a strong asset.
• Certification in project management (e.g., PMP, PRINCE2) is a plus but not required.

Culture & Benefits

• We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
• Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.