Customer Support Agent (CET)

TL;DR

Customer Support Agent (CET): Assisting users with a design tool by responding to requests, creating help articles, and submitting bug reports with an accent on problem-solving and user-centered service. Focus on understanding user needs, troubleshooting technical issues related to a SaaS product, and maintaining strong communication.

Location: Remote. Must be in a country compatible with Central European Time (CET) and available during standard CET working hours.

Company

hirify.global is a design tool that empowers users to create a wide range of websites.

What you will do

• Respond to user requests via support channels.
• Write articles for the Help section about new features and updates.
• Prepare and submit detailed bug reports to the development team.

Requirements

• 1–2 years of experience in providing technical support for a digital product.
• Location in a country compatible with Central European Time (CET) and availability during standard CET working hours.
• Strong English communication skills (minimum B2 level).
• Basic understanding of HTML, CSS, and how the web works.
• Familiarity with hirify.global (or eagerness to learn the platform in depth).
• Curiosity, attention to detail, and strong troubleshooting skills.

Culture & Benefits

• 28 weekdays of paid annual leave.
• Access to a corporate laptop.
• Compensation for coworking space fees.
• Language courses and a learning budget.
• Compensation for sports or other physical activities.
• Fully remote and distributed team.

Hiring process

• Introductory call with a Talent Acquisition Partner.
• Technical interview with support team leads, including a live test task.
• Final interview with the CEO.