Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Helping clients maximize their use of the hirify.global platform and develop beneficial workflows to supercharge their efforts with an accent on owning the customer experience. Focus on articulating customer insights to product, development, and marketing teams to shape hirify.global into an industry leader.

Location: Flexibility to work evenings and some weekends is necessary to ensure customers have endless support no matter their timezone

Company

hirify.global is an AI workspace, unifying tasks, docs, chat, calendar, and enterprise search.

What you will do

• Correspond with clients via different customer support channels.
• Encourage clients to maximize their use of platform features and to develop beneficial workflows.
• Own the customer experience to help customers figure out what they need and guide them through to resolution.
• Articulate insights from customers to product, development, and marketing teams.
• Contribute to the improvement of team processes and client-facing support documentation.

Requirements

• At least two years of experience supporting customers via multiple communication channels in a technical environment.
• Technical skills: Ability to troubleshoot, replicate customer issues, and follow up on customer issues.
• Critical and analytical thinking: Ability to evaluate, identify the concern, and take action for further escalation when required.
• Attention to detail: Ability to probe for and analyze data to identify the best course of action.
• Strong knowledge of standard help productivity platform solutions is a plus.
• Eligible to work full-time hours.

Culture & Benefits

• Fun, diverse, and friendly culture that focuses on relationships and knows how to celebrate success.
• Opportunity to learn, use, and pioneer AI.
• Encouraged to apply even if you don't meet all qualifications, hiring is based on ambition, grit, and a passion for improving the way people work.