Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Leads impactful enablement initiatives to drive customer adoption and engagement for hirify.global, a work management platform, with an accent on strategic enablement frameworks and scaled content delivery. Focus on optimizing programs for impact and retention, fostering strategic customer partnerships, and influencing cross-functional strategies.

Location: Must be based in New York City, USA (office-centric hybrid schedule, in-office Mon, Tue, Thu)

Salary: $164,000 - $186,000

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams achieve their most important goals faster.

What you will do

• Serve as a product expert and trusted advisor, guiding customers in adopting workflows that maximize value.
• Lead impactful, time-bound workflow consultations and account-based enablement sessions.
• Collaborate with cross-functional teams to implement strategic enablement frameworks and align strategies.
• Design and deliver scalable training content through high-impact workshops and interactive sessions.
• Establish and innovate key metrics and KRs, optimizing programs for impact and retention.
• Foster strategic customer partnerships, promoting long-term adoption success and account growth.

Requirements

• 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
• Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement.
• Strong program management skills with experience in defining and driving strategic enablement initiatives.
• Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels.
• Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth.
• Collaborative leader who thrives in a fast-paced, dynamic environment.

Nice to have

• Curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Culture & Benefits

• Comprehensive compensation package including base salary, equity, and potential sales incentive pay (for sales roles).
• Equitable and competitive benefits packages including mental health, wellness & fitness, and inclusive family building benefits.
• Career coaching & support and long-term savings or retirement plans.
• In-office culinary options to cater to diverse dietary preferences.
• Office-centric culture adopting best elements of hybrid models, with 13+ global offices.