Enterprise Customer Activation Manager (Fintech)

TL;DR

Enterprise Customer Activation Manager (Fintech): Ensuring hirify.global’s upmarket customers quickly unlock value from AP Automation and Procurement products with an accent on guiding customers through implementation, configuring workflows aligned to their internal processes, and helping them operationalize hirify.global’s tools. Focus on accelerating customer adoption and business impact.

Location: Remote (US), Remote (Canada), New York, NY (HQ), San Francisco, CA, Miami, FL, Washington, D.C.

Salary: $115K - $212.5K

Company

hirify.global is a financial operations platform designed to save companies time and money.

What you will do

• Lead Enterprise customers through the end-to-end onboarding of hirify.global Bill Pay and Procurement.
• Educate customers on hirify.global’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration.
• Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting hirify.global’s AP & Procurement solutions.
• Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout.
• Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds.
• Provide structured feedback and insights to Product to inform roadmap prioritization.

Requirements

• 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
• Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
• Excellent verbal and written communication skills, including the ability to explain complex workflows simply
• Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
• Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
• Comfort operating in a fast-paced, high-growth environment with evolving processes

Nice to have

• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
• Background in financial services , Fintech , or SaaS implementations
• Experience at a high-growth startup

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k (including employer match on contributions made while employed by hirify.global)
• Flexible PTO
• Parental Leave
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)