Vice President, Professional Services (SaaS)

TL;DR

Vice President, Professional Services (SaaS): Owns the end-to-end strategy and execution of onboarding, implementation, and services delivery for hirify.global’s global SaaS customers with an accent on effective project governance, strategic alignment, and operational excellence. Focus on driving customer transformation at scale, leading with data and AI enablement, and building cross-functional trust.

Location: Seattle, Washington, United States

Salary: $162,400–$220,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 salons, spas, medspas and fitness studios in over 50 countries.

What you will do

• Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional SMEs.
• Serve as the executive sponsor for critical accounts and build executive relationships with key clients.
• Own global strategy for implementation methodology, services packaging, delivery governance, and resource planning.
• Institutionalize AI-driven automation to optimize project velocity and margin.
• Act as the final escalation point for critical accounts and lead post-mortem reviews.
• Partner with Sales and Customer Success to align on pre-sales scoping and track PS contribution to Net Revenue Retention.

Requirements

• 15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership.
• Proven experience managing global professional services or consulting organizations with 50+ team members.
• Strong executive presence and a track record of building trust with C-level clients and internal stakeholders.
• Demonstrated success in implementing and scaling AI-driven solutions within Services or Operations environments.
• Deep understanding of SaaS delivery models, onboarding frameworks, and enterprise project governance.
• Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency.

Culture & Benefits

• Recognized as a Great Place to Work CertifiedTM.
• Commitment to empowering people to feel good and find their greatness.
• Provides equal employment opportunities to all employees and applicants without discrimination.