Enterprise Customer Success Senior Manager (SaaS Customer Success)

TL;DR

Enterprise Customer Success Senior Manager (SaaS Customer Success): Managing a portfolio of key, high ARR customers to drive platform adoption, communicate value, and achieve business results with an accent on building relationships, leveraging data for strategy, and cross-functional collaboration. Focus on proactive problem-solving, identifying upsell opportunities, and ensuring customer satisfaction in multi-divisional/geographical contexts.

Location: Seattle, Washington, United States. Requires ability to travel as needed to be on-site with key customers or attend industry events.

Salary: $130,000 - $160,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios globally.

What you will do

• Build and maintain strong relationships with C-level executives and key stakeholders to drive platform adoption and value.
• Become a subject matter expert in hirify.global’s platform, developing solutions to maximize customer experience and business outcomes.
• Leverage customer data and insights to guide decision-making, improve retention, and identify expansion opportunities.
• Lead customer conversations, influence stakeholders, and strategically manage renewals to align customer outcomes with company revenue goals.
• Collaborate with sales, product, support, and engineering teams to ensure a seamless customer journey and product improvement.
• Proactively identify and mitigate risks, resolving critical customer issues swiftly in multi-divisional/geographical environments.

Requirements

• Bachelor’s degree required.
• 10+ years of experience in a customer-facing role (Customer Success, Account Manager, Consulting, or Professional Services) with enterprise-level customers.
• Ability to travel as needed to be on-site with key customers or attend industry events.
• Proven success in client growth, retention, and satisfaction.
• Experience working in fast-paced growth environments.

Culture & Benefits

• Be part of a high-growth, innovative company transforming the beauty and wellness industry.
• Work in a dynamic and collaborative environment with industry leaders.
• Opportunities for professional growth, learning, and career advancement.