Consumer Content And Knowledge Operations Lead (Fintech)

TL;DR

Consumer Content And Knowledge Operations Lead (Fintech): Implementing and maintaining structured knowledge and content in support of self-service and AI-assisted workflows with an accent on data-driven insights and optimization. Focus on supporting capacity planning, prioritization, and execution tracking across knowledge initiatives.

Location: In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually.

Salary: $99,365—$116,900 USD

Company

hirify.global is on a mission to increase economic freedom in the world by building the emerging onchain platform.

What you will do

• Implement and maintain structured knowledge and content in support of self-service, AI-assisted, and agent workflows.
• Track and analyze knowledge usage, performance, and trends, translating findings into actionable recommendations.
• Work closely with Product, Operations, Automation, and QA teams to align knowledge operations with broader CX initiatives.
• Support capacity planning, prioritization, and execution tracking across knowledge initiatives.

Requirements

• 2+ years of experience in content strategy, knowledge management, CX operations, or similar operational roles.
• Experience managing structured content or knowledge systems in a high-volume, high-growth environment.
• Strong comfort with technology, automation tools, and/or AI-assisted workflows.
• Demonstrated ability to use data and analytics to drive decisions and optimize operational outcomes.
• Strong project management skills: prioritization, capacity management, and deadline execution.
• Excellent collaboration and communication skills with cross-functional teams.

Nice to have

• Experience in fintech, crypto, or highly regulated industries.
• Familiarity with knowledge systems, CMS platforms and workflow tools (e.g. Jira, Salesforce).
• Experience analyzing content or knowledge performance with BI tools (Looker, Tableau, etc.).
• Exposure to AI, LLMs, or other automation tools in a content/knowledge context.

Culture & Benefits

• Medical Plan, Dental and Vision Plan with generous employee contributions.
• Health Savings Account with company contributions each pay period.
• 401(k) plan with company match.
• Generous Time off/Leave Policy.