Customer Success Solution Architect (HR Tech)

TL;DR

Customer Success Solution Architect (HR Tech): Developing deep expertise in the hirify.global ecosystem and serving as a bridge between customer needs, product vision, and scalable business outcomes with an accent on customer needs, product roadmap, and long-term value. Focus on designing scalable, end-to-end solutions, advising on best practices for setup, scaling, and adoption, and shaping product direction based on customer insights.

Location: Hybrid in the UK, United Kingdom

Company

hirify.global helps modern, mid-size businesses transform the way they manage people with an intuitive, data-driven HR platform, serving over 4000 midsize and multinational companies globally.

What you will do

• Act as a trusted advisor to customers, Implementation Managers, and CSMs, providing expert guidance across hirify.global’s HCM platform.
• Design scalable, end-to-end solutions that connect multiple modules, advising on best practices for setup, scaling, and data quality.
• Lead strategic customer conversations, translating business needs into practical, value-driven solutions and guiding customers on ongoing optimization.
• Partner closely with Product and R&D to amplify the Voice of the Customer and support new feature releases.
• Build scalable frameworks, enablement programs, and best practices that drive consistent delivery and improve efficiency.

Requirements

• 4+ years of experience in a technical, customer-facing role such as Solution Architect, Technical Consultant, or a senior HR Operations role.
• Strong HR domain knowledge with practical understanding of core HR business processes.
• Mandatory experience working with HR systems in a SaaS environment as a platform owner, implementer, consultant, or solution architect.
• Customer-centric problem solver with a passion for understanding customer challenges and translating them into scalable solutions.
• Cross-functional collaborator, able to bridge technical and non-technical stakeholders.
• Strategic and proactive mindset, aligning solution design with long-term platform resilience and product direction.

Nice to have

• Deep understanding of the hirify.global ecosystem.
• Familiarity with common HRIS systems such as Workday, SuccessFactors, or Oracle.
• Knowledge or practical experience with AI technologies and their application in HR contexts.
• Experience influencing product direction or partnering closely with Product teams.

Culture & Benefits

• Hybrid work model to support work-life balance.
• Competitive salary, bonus structure, and comprehensive benefits package.
• Access to continuous learning opportunities for skill and career growth.
• A diverse and inclusive workplace that values unique contributions.
• Cash allowance for health insurance and annual vision allowance.
• Enjoy company-wide long weekends at the beginning of each quarter (Bob balance days) and 2 Social Impact days per year for volunteering.