Solution Architect (AI)

TL;DR

Solution Architect (AI): Designing Agentic AI solutions integrated with Enterprise platforms across CcaaS, CRM, ERP and more with an accent on defining integrations, ensuring scalability, security, and leading pre-sales design. Focus on bridging business needs with technical realities and ensuring flawless execution during the delivery phase.

Location: Remote (United Kingdom)

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a corporation providing software products for customer experiences, financial crime prevention, and public safety to over 25,000 global businesses.

What you will do

• Lead pre-sales engagements, analyze client requirements, create proposals, and present solutions, often involving RFPs/RFIs.
• Architect end-to-end CCaaS systems, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security.
• Develop solution blueprints, architectural documents, and ensure adherence to standards.
• Collaborate with sales, IT, product, and delivery teams, and manage client relationships.
• Guide development, manage migrations, provide technical leadership, and act as an escalation point.
• Stay current with technology advancements and act as a thought leader.

Requirements

• Experience in architecture, solution design, and CCaaS technologies.
• Deep expertise in Conversational AI, Generative AI, and Agentic solutions.
• Strong analytical, problem-solving, leadership, and communication skills (C1 English required).
• Ability to translate complex business needs into technical designs and ROI.
• Proficiency with Agile methodologies and enterprise governance.
• Familiarity with major CCaaS vendors, AI/ML, and integration patterns.

Culture & Benefits

• Work for an innovation powerhouse that excels in AI, cloud, and digital.
• Join a global team of over 8,500 employees across 30+ countries.
• Be part of a company recognized as a market leader in its domains.
• hirify.global is proud to be an equal opportunity employer.