Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Serving as the primary point of contact for advertiser accounts and managing end-to-end campaign execution with an accent on building strong client relationships and optimizing campaign performance. Focus on analyzing campaign data, developing strategic plans for client growth, and collaborating with internal teams to deliver solutions.

Location: Hybrid in New York City, USA

Salary: USD 90,000–105,000 OTE per annum

Company

hirify.global is an adtech company providing demand and supply technologies to advertisers and publishers globally.

What you will do

• Serve as the primary point of contact for a portfolio of advertiser accounts.
• Build and maintain strong, long-term relationships with clients.
• Manage end-to-end campaign execution, including setup, monitoring, and optimization.
• Analyze campaign data to identify trends, insights, and areas for improvement.
• Develop strategic plans to enhance campaign performance and achieve client KPIs.
• Collaborate with internal teams (Sales, Product, Engineering) to align on client needs and deliver solutions.

Requirements

• 3+ years of experience in customer success, ad operations, or programmatic campaign management.
• Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem.
• Proven success in driving client growth, retention, and satisfaction.
• Strong analytical skills with the ability to translate performance data into actionable optimization strategies.
• Self-starter with a strong drive to learn, take initiative, and make a meaningful impact.

Nice to have

• Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork).
• Experience mentoring junior team members.
• Bachelor’s degree in Marketing, Business, or a related field.

Culture & Benefits

• Comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances.
• 401(k) Retirement plan with company match.
• Pre-tax FSA plans for Healthcare, Dependent care, and Commuting.
• Fringe Personalized Benefits Platform with a budget of $100/month.
• 13 paid holidays, unlimited PTO, and 3 Wellness Days.
• Paid Parental Leave.