Research Operations Specialist

TL;DR

Research Operations Specialist: Streamlining and scaling UX Research efforts by managing end-to-end study logistics, maintaining research tools, and improving operational processes. Focus on ensuring efficient delivery of research insights, maintaining security and compliance, and supporting the REDPlaytesting Program.

Location: Hybrid or full-time in-office in Warsaw, Poland. Relocation to Poland is required.

Company

hirify.global is a company focused on creating revolutionary, story-driven RPGs that go straight to the hearts of gamers.

What you will do

• Recruit research participants and manage end-to-end study logistics, including scheduling, coordination, and participant communication.
• Support the Research Operations Coordinator and Producer in planning and executing research sessions and playtests.
• Maintain the UX Research Lab and research tools, ensuring hardware, software, and setups are reliable and ready for use.
• Maintain, develop, and continuously improve research operations processes, pipelines, templates, and documentation.
• Ensure research operations adhere to privacy, security, and compliance standards, including proper handling of participant data.
• Plan and support the management of internal ResearchOps projects, such as external communication initiatives or tool development.

Requirements

• At least 3 years of professional experience in research operations, project management, or a related field.
• Hands-on experience managing projects and supporting the establishment, improvement, or streamlining of processes and workflows.
• Ability to identify risks, set priorities, and support efficient, reliable delivery of work.
• Good familiarity with and understanding of the gaming industry, including recent releases, current trends, and game genres.
• Excellent collaboration, communication, and stakeholder management skills.
• Strong technical awareness, with the ability to troubleshoot basic issues.
• Very good English proficiency, both written and spoken (C1).

Nice to have

• Familiarity with UX Research or Games UX Research, including commonly used research methods.
• Experience working with physical UX Research Labs, especially in environments with high confidentiality and security requirements.
• Experience in communication management or PR, including proposing communication ideas and creating briefs.
• Familiarity with commonly used UX Research and development tools (OBS, Qualtrics, Confluence, Jira, version control).
• Good Polish proficiency, both written and spoken.

Culture & Benefits

• Comprehensive relocation package, including flight, company apartment for the first month, pet/family relocation, and shipping belongings.
• Relocation assistance for legalization operations and tax settlements.
• Polish lessons for foreign employees and their spouses or partners.
• Paid leave (20-26 days holiday, paid sick leave) and menstrual leave.
• Private medical healthcare with dental care, life insurance, annual cancer screenings, psychological and psychiatrist care, and a sports card.
• Welcome pack, trainings, lectures, and courses for professional growth.
• Access to a cafeteria platform for subscription benefits, additional medical packages, or vouchers.
• Dog-friendly office, regular social events, canteens, and an onsite gym with a climbing wall.
• Truly international working environment with sustainability initiatives and facilities for cyclists.