Operations Associate (Insurance Operations)

TL;DR

Operations Associate (Insurance Operations): Building and maintaining systems for submitting insurance applications and rosters with an accent on automating tedious processes and improving mental healthcare accessibility. Focus on designing and executing complex analyses, monitoring key operational metrics, and collaborating with cross-functional teams to scale operations.

Location: Remote (US) or Hybrid (NYC, San Francisco, or Seattle) with travel 2-3 times per year.

Salary: $95,000–$111,000 USD Annually (Remote) or $114,000-$133,000 USD Annually (Hybrid)

Company

hirify.global is a technology-powered, three-sided marketplace focused on empowering therapists and increasing patient access to high-quality mental healthcare, backed by over $178mm in funding.

What you will do

• Build and maintain automated workflows for insurance applications and rosters, potentially collaborating with the Engineering team.
• Design and execute complex analyses to support decision-making within Insurance Operations and across departments.
• Own and monitor metrics tracking the health of Insurance Operations, identifying and solving problems.
• Collaborate closely with Growth, Customer Support, and Technology teams to ensure stellar operational performance.

Requirements

• Ability to identify business challenges based on metrics and analyses, and recommend process improvements.
• Strong command of spreadsheets, including complex formulas and pivot tables.
• Intermediate experience with SQL, JavaScript, or Python.
• Mission-driven, agile, and a collaborative team player.

Nice to have

• Previous experience with HubSpot, Workato, or other automation tools.

Culture & Benefits

• Flexible PTO, 12 paid holidays, and a full winter break week.
• Comprehensive health, dental, vision, life, and disability insurance.
• Up to 18 weeks of paid parental leave and a new child stipend.
• 401(k) program and equity opportunities.
• Stipends for home office setup, meals, and annual personal/professional growth.
• No-cost access to therapy, weekly flexible hours for self-care, and wellness app memberships.

Hiring process

• Initial screening of resumes by a third-party AI tool (Gem), with all final hiring decisions made by the human recruiting team after independent review.