Service Delivery Manager

TL;DR

Service Delivery Manager: Owning and growing a managed services portfolio, leading client onboarding, and ensuring long-term customer satisfaction across global enterprise accounts with an accent on service quality, SLA compliance, and budget management. Focus on building strong customer relationships, managing service teams, and optimizing delivery processes.

Location: Remote (Worldwide)

Company

hirify.global is a European pre-IPO IT company with over 3,500 professionals, providing effective digital solutions to enterprises and middle-sized firms worldwide.

What you will do

• Collaborate with sales to secure managed services contracts.
• Oversee customer onboarding, team setup, and governance structures.
• Lead and manage the service team for high performance and efficiency.
• Ensure service quality and delivery compliance with agreed SLAs.
• Build and maintain strong customer relationships as a primary point of contact.
• Manage the service portfolio, including budgets and cost control.

Requirements

• 3+ years of experience in similar service/operations roles (e.g., ITSM Manager, Support Manager).
• Strong understanding and application of ITIL best practices.
• Proven experience in supporting services or projects.
• Familiarity with project management principles.
• Experience in leading teams and managing people in a matrix structure.
• Excellent communication skills in customer-facing roles.
• English: Upper-Intermediate and above (B2+).

Nice to have

• Knowledge of PMBOK.
• Knowledge of German/Spanish/French.

Culture & Benefits

• Cooperation with global companies like Siemens, Johnson & Johnson, AstraZeneca.
• Company growth of 60–100% annually, stable and competitive salary with extensive benefits.
• Mentoring, adaptation systems, transparent performance reviews for career growth.
• Commitment to continuous learning with access to educational platforms and seminars.
• Work in excellent teams with streamlined processes and a knowledge base.
• Informal communication within a young team of like-minded people.