Service Delivery Leader - Korea

Location: Seoul, South Korea

Company

hirify.global is a global AI-powered software and cloud solutions provider operating across more than 70 countries.

What you will do

• Lead the Services organization in Korea and oversee customer projects and managed services across Microsoft, AWS, and other technology platforms.
• Drive customer satisfaction, service quality, operational excellence, continuous improvement, and delivery governance.
• Manage Services business performance, including budgeting, forecasting, KPIs, profitability, utilization, and growth initiatives.
• Oversee strategic customer projects and programs, managing scope, timelines, risks, quality, and stakeholder engagement.
• Build and lead a high-performing Services team through coaching, talent development, workforce planning, and succession management.
• Partner with APAC and Global Services leadership on regional strategies, global standards, and operational reporting.

Requirements

• Bachelor’s degree or higher in Information Technology, Computer Science, Business, or a related field.
• 10+ years of experience in IT Services, Cloud Services, Consulting, or Managed Services environments.
• Experience delivering cloud-based projects and services using Microsoft 365, Azure, AWS, or similar platforms.
• Experience in Project Management, PMO, Service Delivery Management, or Services Leadership.
• Strong customer engagement, stakeholder management, and communication skills.
• Experience managing service operations, KPIs, budgeting, forecasting, and operational performance.

Culture & Benefits

• Work within a global organization with a diverse team of more than 13,000 professionals.
• Opportunities to collaborate across borders and with APAC and global teams.
• Access to learning and development programs.
• Inclusive workplace with reasonable accommodations available throughout the recruitment process.