Senior Design Experience Lead

TL;DR

Senior Design Experience Lead: Driving innovation in information, services, and experiences for the military community with an accent on human-centered design, brand strategy, and customer experience. Focus on aligning customer needs with IT, Cybersecurity, and Data initiatives, applying modern accessibility standards, and optimizing UI/UX in agile environments.

Location: Hybrid, must be based in Washington, DC, USA.

Company

hirify.global is a rapidly growing government contractor providing leading-edge support to federal customers, focused on Defense and National Security mission sets.

What you will do

• Serve as the principal design thought partner and customer-experience strategist.
• Bridge design, operations, and technology teams to align customer needs with IT, Cybersecurity, and Data initiatives.
• Lead strategic design and innovation for enterprise systems and government programs.
• Guide human-centered design processes, creative direction, and brand strategy to improve user experiences.
• Analyze user feedback and behavioral data to identify design and service improvements.
• Oversee UI/UX testing, evaluation, and optimization in agile website and application development environments.

Requirements

• Active DoD Top Secret / SCI clearance required.
• Minimum 5 years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for government or large-scale enterprise systems.
• Minimum 5 years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative / brand strategy.
• Minimum 3 years’ experience providing design vision and innovation strategies to senior leadership, program managers, and product owners.
• Minimum 3 years’ experience applying modern design practices and accessibility standards (e.g., Section 508 / WCAG) and managing UI/UX testing, journey mapping, and iterative design in agile environments.

Nice to have

• Bachelor’s degree in Communications, Marketing, Human-Centered Design, Business, or related field.
• Experience interpreting user-centered data, digital performance metrics, or customer feedback to inform strategic goals.
• Certifications in usability or UX design, human-centered design, project/program management (PMP / PgMP), or analytics/marketing.

Culture & Benefits

• Vibrant corporate culture diverse in expertise and perspectives.
• Focus on collaboration and innovation.
• Teams are at the frontier of the Nation’s most complex and rewarding challenges.
• Leveraging more than 17 years of support to federal government stakeholders.
• Partnerships with private sector firms, academic institutions, and industry associations.
• All qualified applicants will receive consideration for employment without regard to protected characteristics (EEO Commitment).