IT Support Specialist

TL;DR

IT Technologist: Providing on-site technical assistance and remote end-user support for hirify.global Staff at CFB Comox with an accent on resolving technical issues promptly and maintaining high service standards. Focus on maintaining hardware, network connectivity, and peripheral devices while ensuring compliance with IT policies.

Location: On-site at CFB Comox, Canada

Company

hirify.global is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.

What you will do

• Assist with IT infrastructure and operational needs.
• Maintain and troubleshoot hardware, network connectivity, and peripheral devices.
• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and software.
• Respond to service requests and incidents via ticketing system.
• Ensure compliance with company IT policies and security standards.

Requirements

• Canadian Government Security Clearance at Secret or higher.
• Diploma or degree in Information Technology or related field.
• 2+ years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows OS, Office 365, networking basics, and remote support tools.
• Excellent troubleshooting and communication skills.

Nice to have

• Experience with enterprise ticketing systems (ServiceNow).
• Familiarity with VPN, remote desktop, and collaboration tools.
• Knowledge of ITIL practices is an asset.

Culture & Benefits

• Work in a rewarding and supportive environment with opportunities to learn and grow.
• Be part of an innovative and collaborative team.
• Contribute to next-generation tech solutions.