Senior Business Consultant

TL;DR

Senior Business Consultant: Leading strategic consulting engagements focused on driving customer value realization and adoption of hirify.global solutions, particularly in Contact Center/CCaaS Analytics and Quality program transformations. Focus on developing business cases, executing value realization plans, and leading change management initiatives for measurable business improvements.

Location: Remote (USA)

Company

hirify.global is a global corporation specializing in AI, cloud, and digital software products for customer experience, financial crime, and public safety, serving over 25,000 businesses worldwide.

What you will do

• Provide best practice guidance to ensure customer business process optimization and full potential realization of hirify.global solutions.
• Design and implement change strategy across people, process, and technology.
• Serve as a consulting program leader, creating and owning the business case for multi-tiered customer offerings and multi-product projects.
• Build long-term relationships with customers, becoming a trusted advisor.
• Identify opportunities for additional engagements through service subscription renewals and business development.
• Ensure individual accountability toward assurance of customer value realization.

Requirements

• Deliver strategic consulting engagements that drive measurable business improvements, client satisfaction, and successful adoption of hirify.global solutions.
• Develop and execute business cases and value realization plans, aligning solution design, launch strategies, and success criteria with organizational priorities.
• Lead change management and stakeholder engagement, securing executive sponsorship and cross-functional buy-in.
• Provide expert advisory and project management, including financial analysis, ROI modeling, and strategic recommendations.
• Ensure program alignment and accountability, serving as the primary communication point and driving execution across teams.
• Bring strong consulting and operations experience to lead customers through Contact Center/CCaaS Analytics and Quality program transformations.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Access endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Be part of a team passionate about innovation and constantly raising the bar.
• hirify.global is an equal opportunity employer committed to diversity and inclusion.