Salesforce Solution Architect (Fintech)

TL;DR

Salesforce Solution Architect (Fintech): Implementing Salesforce projects by understanding customer businesses, identifying requirements, and designing and developing solutions. Focus on contact center design, leveraging best practices, and minimizing custom development.

Location: Remote (United States)

Salary: $94,400 - $266,300 USD (California)

Company

hirify.global, Part of Accenture, redefines the future of business through the power of AI and technologies like Agentforce.

What you will do

• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into contact center design, leveraging best practices.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Drive best practice contact center design into each aspect of solution delivery.
• Oversee and be accountable for the successful completion of all aspects of assigned projects.
• Lead vision and strategy discussions with contact center and customer service leadership and management.

Requirements

• 3-5+ years project experience in a hands-on position.
• 3+ years of experience with Salesforce in a development or configuration capacity.
• Understanding of customer service and contact center operations with experience solving Complex Use Cases.
• Solid understanding of Salesforce Platform and its architecture.
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce.

Nice to have

• Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
• Contact Center architecture knowledge
• Working knowledge of voip communication protocols like SIP, WebRTC
• Experience building contact centers based on Amazon Connect Contact Center solution

Culture & Benefits

• Remote & In-Person: focused on keeping everyone connected and unified as one team.
• Flexibility: Build a culture of trust and understanding, value good work not the hours in which you get it done
• Collaboration: You have a voice here!
• Celebrate Often: Teams love to have fun and celebrate the big and the small things together.