Principal ProServe Cloud Architect (AI)

TL;DR

Principal ProServe Cloud Architect (AI): Designing and implementing tailored cloud solutions for customers with an accent on conversational AI, NLP/NLU, and contact center technologies. Focus on architecting complex, scalable, and secure AWS solutions and providing technical guidance in pre-sales and implementation.

Location: Remote (USA). Compensation varies by US location (e.g., Mountain View, San Francisco, Denver, Atlanta, Chicago, New York, Austin, Dallas, Arlington, Seattle).

Salary: $210,200–$284,300 USD annually

Company

hirify.global (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies.

What you will do

• Design complex, scalable, and secure AWS solutions to deliver customer business outcomes.
• Provide technical guidance and best practices during pre-sales and implementation phases.
• Collaborate with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable.
• Act as a trusted advisor to customers on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creating reusable artifacts.

Requirements

• Bachelor's degree in Computer Science, Math, or a related field.
• 8+ years of experience in cloud architecture, solutioning, and implementation.
• 8+ years as a contact center technology architect or senior contact center solutions architect with platforms like Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce.
• 5+ years designing and implementing NLP/NLU (IVR or chat) solutions using conversational AI frameworks (e.g., Rasa, Dialogflow, Lex, Azure Bot Service) at enterprise scale in a contact center environment.
• 5+ years experience in developing solutions, proposals, and SOWs for customers and presenting to senior leaders.
• English: B2 required.
• Work authorization: Must be legally authorized to work in the USA.

Nice to have

• Advanced technology degree or AWS Professional level certifications.
• Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies.
• Knowledge of security and compliance standards (HIPAA, GDPR).
• Experience incorporating generative and agentic AI into the contact center.

Culture & Benefits

• Value work-life harmony and strive for flexibility as part of our working culture.
• Inclusive team culture with employee-led and company-sponsored affinity groups.
• Opportunities for endless knowledge-sharing, mentorship, and career advancement resources.
• Comprehensive benefits including health insurance (medical, dental, vision, prescription), 401(k) matching, paid time off, and parental leave.