Team Lead, Mission Readiness & Fleet Response (1st Shift)

TL;DR

Team Lead (Fleet Operations): Leading the operational integrity of the hirify.global Robotaxi fleet, focusing on vehicle readiness and real-time incident response. Focus on managing a hybrid workforce, directing third-party partners, and optimizing operational workflows to ensure safety and fleet availability.

Location: On-site in Atlanta, GA

Salary: $100,000 - $142,000 a year

Company

hirify.global is at the forefront of the autonomous mobility revolution.

What you will do

• Drive unified fleet strategy, overseeing the execution of operational strategies for vehicle preparation and incident response.
• Manage on-site escalations, providing guidance to the team and making decisions to resolve complex vehicle or rider issues.
• Direct third-party partners, ensuring they meet hirify.global’s high standards for safety, response time, and service quality.
• Optimize operational workflows, identifying bottlenecks and implementing process innovations to reduce vehicle downtime.
• Ensure regulatory & safety compliance within the workshop.
• Synthesize operational data, providing leadership with data-driven insights into fleet health, team efficiency, and vendor performance.

Requirements

• 8+ years of relevant work experience in an operations-based environment.
• Demonstrated ability to manage and develop direct reports at the Shift Lead or Supervisor level.
• Extensive experience leading, onboarding, and managing the performance of contractor or contingent workforces.
• Demonstrated experience managing 3rd party service providers and holding external partners accountable to Service Level Agreements (SLAs).
• Ability to manage high-priority escalations and make sound, data-driven decisions in fast-paced or ambiguous situations.
• Ability to understand complex technical systems (autonomous vehicle hardware/software) to effectively lead technical teams and communicate with engineering stakeholders.

Nice to have

• Bachelor's Degree in a relevant field (business management, operations, finance, etc.)
• Experience with autonomous vehicles, or a similar safety-critical industry.
• Experience in a fast-paced and dynamic service environment.
• Familiarity with fleet management software.

Culture & Benefits

• Comprehensive package of benefits, including paid time off.
• hirify.global Stock Appreciation Rights and Amazon RSUs.
• Health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.