Team Lead - Customer Success

TL;DR

Team Lead - Customer Success: Leading, coaching, and managing a Customer Success team to drive strong customer outcomes, high renewal rates, and account expansion. Focus on fostering high performance, overseeing hiring, and acting as the voice of the customer to influence product and strategy.

Location: Hybrid in Houston, overseeing the Customer Success team for the AMER region.

Company

hirify.global is dedicated to helping clients navigate complex markets by simplifying global trade information and providing valuable insights in commodities, energy, and maritime sectors.

What you will do

• Lead, coach, and manage a Customer Success team, fostering high performance and accountability.
• Attract, develop, and retain top Customer Success talent, overseeing hiring and onboarding.
• Own the renewal pipeline, including forecasting, risk identification, and mitigation planning.
• Serve as the escalation point for complex renewals and strategic customer relationships.
• Ensure the book of business is positioned for expansion through strong value delivery and account planning.
• Act as the voice of the customer, sharing insights and feedback with internal stakeholders to influence product, sales, and strategy.

Requirements

• 2+ years of experience leading a Customer Success team.
• Proven experience managing a distributed, multicultural team.
• Demonstrated ability to grow, coach, and develop senior Customer Success Managers.
• Knowledge of the energy sector.
• Experience working in a fast-growing SaaS or DaaS environment.
• Strong people management and leadership skills.
• Ability to analyze client health data and identify trends to inform action.
• Technical competence and confidence discussing data-related topics.
• Highly customer-centric and product-oriented, with a focus on driving measurable outcomes.

Culture & Benefits

• Dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges.
• Act decisively and with purpose, going the extra mile.
• Foster relationships and develop creative solutions to address market challenges.
• Accessible and supportive to colleagues and clients with a friendly approach.
• Committed to providing a fair, inclusive, and diverse work-environment.
• Equal opportunity employer, welcoming people of different backgrounds, experiences, abilities and perspectives.