Customer Success Regional Lead (Mar-tech)

TL;DR

Customer Success Regional Lead (Mar-tech): Leading and scaling customer success across the Americas for an API-first marketing platform with an accent on strategic regional execution, customer retention, and growth. Focus on mentoring a high-performing team, defining market-specific strategies, and maintaining hands-on engagement with key enterprise accounts.

Location: Must be based in the United States, with deep familiarity of AMER market dynamics across North and Latin America.

Company

hirify.global is a fast-growing, international B2B SaaS product company providing an API-first platform for marketing solutions.

What you will do

• Mentor and develop a team of Customer Success Managers, setting clear performance expectations and career paths.
• Define and execute a regional strategy aligned with global goals, focusing on North and Latin American markets.
• Partner with Account Management to drive renewal and expansion strategies.
• Collaborate with Sales, Technical Account Management, Support, and Product teams.
• Improve CS processes, playbooks, and tooling for regional scale and customer experience.
• Track and report on adoption, health scores, and outcomes to mitigate churn and capitalize on growth.
• Maintain a hands-on approach with key enterprise accounts and act as escalation support.

Requirements

• 2+ years of experience leading and scaling Customer Success teams, with a total of 5+ years in CS or Account Management within B2B SaaS.
• Strong background in the Mar-tech space and experience with enterprise customers on complex, technical products.
• Proven ownership of renewals, expansions, and a data-driven approach to forecasting.
• Deep familiarity with AMER market dynamics across both North and Latin America.
• Excellent leadership and stakeholder management skills, with effective communication across technical and non-technical audiences.
• High emotional intelligence, empathy, and ability to foster a creative, collaborative, and positive work environment.
• Experience improving processes and playbooks in a fast-growing, international company.
• Ability to thrive in a senior, hands-on role while operating within change and ambiguity.

Culture & Benefits

• $1,200 annual learning budget and full LinkedIn Learning access.
• Unlimited PTO policy and flexible working hours.
• $350 home office setup budget and a $50 monthly home office allowance.
• Freedom to work from abroad for up to 90 days worldwide.
• WeWork On-Demand access for flexible workspace solutions.
• Mental health support with nilo.health.
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP).
• 401(k) plan, including a 100% company match on your contributions up to 4%.
• 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage.
• Flexible and family-friendly environment with a diverse, creative workspace.